3 - Building and optimizing the communication pillar of your tech stack with Taylor Wilkerson

We broke our number one rule and let a vendor come into the club! Taylor's interesting route to the contact center world, first as an agent and now managing a team of solution consultants, allows him to give us an unbiased view of current tools and the future of CX.

Taylor's LinkedIn: https://www.linkedin.com/in/trwilkerson/